Kit Return Policy
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us.
All shortages must be reported within 30 days as well.
If the item(s) is defective, we will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.